Ambulance service satisfaction level and associated factors among service users in Addis Ababa, Ethiopia

BMC Emergency Medicine

Table 2 Ambulance service-related characteristics of respondents in Addis Ababa, Ethiopia, 2023

Variables		Frequency	Percent
Ambulance response time	< 9 min	19	4.6
	10–19 min	143	34.9
	20–39 min	171	41.7
	> 39 min	77	18.8
Type of ambulance used	Government ambulance	303	73.9
	Private ambulance	59	14.4
	Non-governmental ambulance	48	11.7
Type of illness for ambulance users	Trauma	178	43.4
Type of illness for ambulance users	Non-trauma	232	56.6
Previous ambulance use experience	Yes	134	32.7
Previous ambulance use experience	No	276	67.3

ISSN: 1471-227X