Items | Mean | SD |
---|---|---|
Ambulance Personnel | ||
The ambulance personnel asked questions about the patient’s/injured person’s complaints. | 3.58 | 1.030 |
The ambulance personnel listened to the patient’s/injured person’s complaints. | 3.27 | 1.067 |
The ambulance personnel provided explanatory information about the patient/injured person. | 3.08 | 1.146 |
The ambulance personnel sufficiently took care of the patient/injured person. | 3.80 | 1.085 |
The ambulance personnel gave moral support to the patient/patient’s relative. | 3.84 | 1.047 |
I had confidence in the ambulance personnel’s professional knowledge. | 3.66 | 1.067 |
I was satisfied with the ambulance personnel’s overall attitude. | 3.61 | 1.059 |
The ambulance personnel were wearing uniforms. | 3.55 | 1.178 |
The ambulance personnel respected the hygiene rules. | 3.63 | 0.947 |
I appreciated the ambulance personnel’s teamwork. | 3.69 | 1.023 |
The ambulance personnel did their best for us. | 3.94 | 0.908 |
The ambulance personnel transported the patient/injured person to the hospital as quickly as possible. | 4.05 | 0.979 |
Subscale mean | 3.64 | 1.045 |
Call operator | ||
The call operator understood my statements. | 3.46 | 0.961 |
The call operator was respectful to me. | 3.49 | 0.965 |
I had confidence in the call operator. | 3.50 | 0.954 |
Subscale mean | 3.48 | 0.960 |
Treatment on the Scene | ||
The ambulance personnel gave the needed treatment to the patient/injured person on the scene. | 3.53 | 1.030 |
The ambulance personnel brought all the devices they would use to the scene. | 3.02 | 1.159 |
The ambulance personnel safeguarded the patient’s/injured person’s privacy. | 3.72 | 0.926 |
The ambulance personnel served with a smile. | 3.56 | 1.116 |
The ambulance personnel gave clear answers to our questions. | 3.40 | 1.068 |
The ambulance personnel explained the needed procedures. | 3.21 | 1.079 |
The devices that the ambulance personnel used functioned properly. | 3.41 | 1.062 |
Subscale mean | 3.40 | 1.063 |
Technical equipment of the ambulance | ||
The ambulance was equipped enough for all kinds of treatment. | 2.54 | 1.072 |
Inside the ambulance was convenient for weather conditions. | 3.50 | 1.050 |
Inside the ambulance was quiet, noise-free, and comfortable. | 3.58 | 1.095 |
Transportation to the hospital by ambulance was provided safely. | 4.11 | 0.871 |
Subscale mean | 3.43 | 1.022 |
Satisfaction regarding ambulance services | Satisfied | 88(21.5%) |
Unsatisfied | 322(78.5%) |