Table 4 Bivariate and multivariate logistic regression of ambulance service satisfaction level among ambulance users in Addis Ababa, 2023

Respondent

Patient

135 (32.9)

1

1

Attendant

275 (67.1)

1.889 (1.092-3,268)

1.185 (0.603 − 2.230)

0.623

Gender

Male

262 (63.9)

1

1

Female

148 (36.1)

1.221 (0.752-1.983)

1.068 (0.586-1.948)

0.829

Age

18–27 years

88 (21.5)

3.287 (0.817-13.221)

3.520 (1.002–12.361)

0.050^*

28–37 years

173 (42.2)

1.872 (0.517-6.776)

1.705 (0.524 − 5.550)

0.376

38–47 years

105 (25.6)

2.212 (0.640-7.643)

2.283 (0.698-7.467)

0.172

> 47 years

44 (10.7)

1

1

Educational status

None

48 (11.7)

0.572 (0.248-1.318)

0.947 (0.310-2.893)

0.923

Primary

95 (23.2)

0.623 (0.332 − 1.170)

1.165 (0.494-2.743)

0.727

Secondary

101 (24.6)

0.706 (0.388-1.287)

1.206 (0.530-2.743)

0.655

> College

166 (40.5)

1

1

Marital status

Married

234 (57.1)

1

1

Unmarried

176 (42.9)

0.955 (0.593-1.539)

1.195 (0.628-2.139)

0.637

Monthly income

≤ 4999

200 (48.8)

1.182 (0.487-2.873)

1.176 (0.536-2.583)

0.686

5000–9999

103 (25.1)

3.065 (1.348–6.967)

3.129 (1.412–6.936)

0.005^*

≥ 10,000

107 (26.1)

1

1

Ambulance response time

≤ 9 min

19 (4.6)

10.345(2.067–51.782)

10.331(2.090-51.064)

0.004^*

10–19 min

143 (34.9)

4.815 (1.630-14.224)

4.811 (1.671–13.850)

0.004^*

20–39 min

171 (41.7)

5.568 (1.869–16.589)

5.780 (2.012–16.604)

0.001^*

≥ 40 min

77 (18.8)

1

1

Type of ambulance

Governmental

303 (73.9)

1

1

NGO

48 (11.7)

4.580 (2.152–9.750)

4.547 (2.193–9.430)

0.001^*

Private

59 (14.4)

3.380 (1.463–7.811)

3.681 (1.701–7.964)

0.001^*

Type of illness

Trauma

178 (43.4)

1

1

Non-trauma

232 (56.6)

2.132 (1.284–3.542)

1.596 (0.856-3.011)

0.148

Previous ambulance use

Yes

134 (32.7)

2.269 (1.223–4.208)

2.329 (1.338–4.052)

0.003^*

No

276 (67.3)

1

1