Table 2 Characteristics of feedback prevalence at baseline and during diary study
|  | Baseline feedback received (N = 215), n(%) | Diary entries feedback received (N = 538), n(%) |
|---|---|---|
Type | ||
Patient outcome feedback | 149 (42.8) | 226 (42.0) |
Patient experience feedback | 88 (25.3) | 108 (20.1) |
Clinical performance feedback | 111 (31.9) | 201 (37.4) |
Incident-prompted feedback | - | 2 (0.4) |
Post-event debriefing | - | 1 (0.2) |
Source(multiple selections possible) | ||
Non-ambulance healthcare professionals | 114 (33.9) | 202 (37.5) |
EMS professionals or managers | 132 (39.3) | 180 (33.5) |
Patients/relatives | 85 (25.3) | 147 (27.3) |
Other | 5 (1.5) | 9 (1.7) |
Format | ||
Electronic | 41 (19.1) | 90 (16.7) |
Verbal | 157 (73.0) | 414 (77.0) |
Written | 16 (7.4) | 30 (5.6) |
Other | 1 (0.5) | 4 (0.7) |
Lag time | ||
Immediate or within 1Â day | 130 (45.8) | 370 (68.8) |
2–3 days | 53 (18.7) | 45 (8.4) |
4–7 days | 27 (9.5) | 41 (7.6) |
8–14 days | 28 (9.9) | 24 (4.5) |
More than 14 days | 46 (16.2) | 58 (10.8) |
Feedback-seeking behaviour | ||
Unsolicited | 143 (53.6) | 335 (62.3) |
Solicited | 124 (46.4) | 203 (37.7) |
Formal/informal | ||
Formal | 46 (19.6) | 87 (16.2) |
Informal | 189 (80.4) | 451 (83.8) |
Sign (i.e. nature or direction of feedback) | ||
Positive | Not collected | 383 (71.6) |
Neutral | Not collected | 91 (17.0) |
Negative | Not collected | 16 (3.0) |
Mixed | Not collected | 45 (8.4) |