Table 4 Shows learning objectives to improve patient safety in Emergency Department
Individual competence requirements | Safety management process proposals in the organization |
|---|---|
Obligation to attend introduction before working in the ED | Requirement for adequate introduction to the working environment, instructions, and tools before working in the ED |
Teamwork skills training | Organized teamwork training also concerning non-urgent tasks |
Technical skills training before working in the ED, e.g. simulation training | Competence requirements for professionals before working in the ED. Including language skills |
Knowledge about patients with special needs, such as geriatric, psychiatric and substance use patients | Appropriate staffing for patients with special needs, e.g./such as psychiatric and dementia patients |
Medication safety and documentation requirements | Proper and practical medication documentation system |
Risk management | Risk management |
Proper use of patient identification protocol | Requirement to use the protocol for identification. |
Adherence to a patient safety culture and the relevant tools | Recorded follow -up about patient safety improvements |
Adherence to the proper use of instructions, learning communication skills, and effective interaction with other treatment facilities | Cooperation with other organizations |
Awareness, respect, and cooperation with other professional groups | Management meetings and organized training and cooperation in multi-professional teams |
Commitment to complying with instructions | Clear instructions and guidelines for professionals specifying the implementation processes |
Consideration of the role of patients and understanding the importance of communication and interaction with patients and families | Consideration of the patient's role and special needs in the planning of patient processes and instructions. |
Commitment to using interpretation tools | Proper interpreting services and tools and adequate use of their implementation |
Commitment to incident reporting and a patient safety culture | Organized processes for teaching incident reporting and handling reports with multi professional team |
Commitment to using the Hospital Discharge checklist | Requirements to use the Hospital Discharge Checklist |
Commitment to the respect of all professional groups | Resourcing of staff, such as, discharge personnel, secretary, caretakers, pharmacists, technical assistance and more physician resources to ward consulting |