Table 2 Current state of feedback in the EMS
Survey participants N = 428 | |
|---|---|
Do you currently receive any form of feedback on your work in emergency medical services? Multiple choice, number of answers (% participants) | n = 428 (100%) |
857 responses 2.0 MRF/P | |
No | 136 (31.8) |
Yes, from colleagues | 247 (57.7) |
Yes, from supervisors | 56 (13.1) |
Yes, from patients | 127 (29.7) |
Yes, from the patients’ relatives | 81 (18.9) |
Yes, from emergency department staff | 130 (30.4) |
Yes, from nursing home staff | 26 (6.1) |
Yes, from the EMS provider (medical director) | 42 (9.8) |
Other persons | 12 (2.8) |
The following two questions were only displayed if participants received some form of feedback on their work | N = 292 (100%) |
In what context do you receive feedback? Multiple choice, number of answers (% participants) | n = 282 (96.6%) |
942 responses 3.3 MRF/P | |
Praise regarding my personal performance | 165 (58.5) |
Praise regarding team performance | 150 (53.2) |
Expressions of gratitude | 147 (52.1) |
Suggestions for improvement regarding my personal performance | 94 (33.3) |
Suggestions for improvement regarding team performance | 75 (26.6) |
Debriefing after incidents | 215 (76.2) |
Complaints | 55 (19.5) |
Protocol violations/non-compliance with guidelines or SOPs | 22 (7.8) |
In other contexts | 19 (6.7) |
How often do you receive feedback on average (with reference to 2024)? N (%) | N = 283 (96.9%) |
Less than once a month | 86 (30.4) |
Once a month | 71 (25.1) |
Every two weeks | 41 (14.5) |
Once a week | 39 (13.8) |
Several times a week | 37 (13.1) |
Daily | 9 (3.2) |
The following three questions were only displayed if participants received information on the further course of treatment of their patients after transports to the hospital | N = 321 (100%) |
How do you receive information about the further course of treatment of your patients after the transport to the hospital? Multiple choice, number of answers (% participants) | n = 321 (100%) |
474 responses 1.5 MRF/P | |
By asking hospital staff | 298 (92.8) |
From colleagues | 142 (44.2) |
From my supervisors | 8 (2.5) |
By other means | 20 (6.2) |
Prefer not to answer | 6 (1.9) |
What information do you receive? Multiple choice, number of answers (% participants) | n = 321 (100%) |
785 responses 2.4 MRF/P | |
Information on whether the patient survived | 281 (87.5) |
Admission to inpatient care (yes/no) | 134 (41.7) |
Primary diagnosis from the hospital | 262 (81.6) |
Secondary diagnoses from the hospital | 60 (18.7) |
Medical discharge summary | 29 (9.0) |
Other information | 14 (4.4) |
Prefer not to answer | 5 (1.6) |
Is the information helpful to you? Multiple choice, number of answers (% participants) | n = 321 (100%) |
1336 responses 4.2 MRF/P | |
Yes, to become more confident in my assessment of the suspected diagnosis | 244 (76.0) |
Yes, to self-evaluate | 248 (77.3) |
Yes, to learn for future calls | 269 (83.8) |
Yes, to feel validated in my work | 128 (39.9) |
Yes, to gain more motivation for my work because my suspected diagnosis was correct | 162 (50.5) |
Yes, to better process the calls | 129 (40.2) |
Yes, to have fewer concerns about possible mistakes after the call | 134 (41.7) |
The information is helpful for other reasons | 15 (4.7) |
No | 7 (2.2) |